CalComp Nutrition’s Refund and Cancellation Policy

Product Return Policy Information
Steps to complete an RMA (Return Merchandise Authorization)
Order Cancellation Policy
Cancelation for Auto-Ship Orders
If You Want to Replace Unopened Bottles with a Different Brand
Fraudulent Chargeback Policy
Fraudulent Charges - Stolen Credit Card Purchases

Most of our products we offer carry a 30 day conditional money-back guarantee unless otherwise specified. If you are not satisfied with any products purchased from this website, you may return it at your expense within 30 days of the purchase date by the conditions stated below. Inventory clearance or close out items do NOT have a money back guarantee, all sales are final on these items.

Product Return Policy Information

PRODUCTS THAT ARE OPENED ARE NON-RETURNABLE AND NON-REFUNDABLE, NO EXCEPTIONS. We do accept Returns for unopened Products, which are subject to a minimum 10% restocking fee. Please be advised you are welcome to buy as many products as you wish but understand we will ONLY REFUND unopened products. We do not accept returns and/or exchanges based on the smell and/or tastes of products. This should not be a deciding factor when consuming health supplements. If you cannot get yourself to take a product you have already opened and used, please find someone who can benefit from it and pass the product(s) along to them. We do not accept returns and/or exchanges if you experience an allergic reaction with products we sell on our web site. Most of our product pages list each ingredient along with the amounts contained in each dosage. It is your responsibility to printout the product specifications so that you may present them to your medical doctor for advice, warnings, guidance and dosage amounts dependent on your individual needs. We do not employ anyone on staff qualified to give out medical advice and therefore are not responsible for unexpected reactions brought upon the consumption of any and all products we sell. We do not match any company’s guarantees and/or warranties that they advertise on Television, Radio, Magazines, Newspapers, Mailings, etc. Our return policy overrides any and all policies set forth by other companies even if they are the manufacturer and/or supplier of the products(s). Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the senders expense.

Although there is free shipping on some orders, the actual shipping charges which have incurred will be deducted from the original purchase before refunds/credits issued. Shipping charges are NOT refundable! All returns will be assessed a service and handling return fee of $10.00 per credit issued. Orders which are refused at delivery will be assessed all of the applicable fees listed above - including the return fee, our incurred shipping fees and a 10% restocking fee. Credits are not issued until the product is received back into our shipping facility. The terms of this guarantee are subject to change with or without notice.

Steps to complete an RMA (Return Merchandise Authorization)

Please Follow These Simple Steps to Complete a Return Refund Request

Call our Customer Service Department at 1.877.919.9992 to obtain a Return Merchandise Authorization number
(RMA) and mail your package(s) to the address that is on your invoice.
Write your reason for returning the product and the RMA number on the sales receipt you received with your order or a copy of the sales receipt.
The RMA number MUST be written underneath your return address at the top left of the package being returned.
Mail back the remaining product PROMPTLY in the products original packaging, the receipt stating the reason for the return and the Return Merchandise Number (RMA) to the address supplied to you by our customer service representative.
Returns that do not include the RMA number or are received at the improper address will be returned to the sender at the senders expense.

RMA's which are not received within 10 business days of issue are void and will NOT be honored.

Order Cancellation Policy:

All orders are automatically uploaded to our secure merchant processor which incurs fees. If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued. If you cancel your order AFTER it has been shipped, the Product Return Policy Information listed at the top of the page must be followed. Orders which are refused at delivery will be assessed all of the applicable fees listed above - including the return fee, our incurred shipping fees and a 15% restocking fee.

Cancellation for Auto-Ship Orders

The customer is responsible for canceling their Auto-Ship subscription. To cancel simply call our Toll Free Customer Service number at 1.877.919.9992. Orders that are shipped prior to the customer notifying us are subject to the Order Cancellation Policy previously mentioned.

If You Want to Replace Unopened Bottles with a Different Brand

If you ordered one brand and would like to replace it with another brand, then return the unopened bottles to us. We will determine the price difference between the 2 brands and add our shipping and handling fee. This dollar amount will be charged to your credit card.

Fraudulent Chargeback Policy:

The charge that will appear on YOUR CREDIT CARD STATEMENT will be “CALCOMP” or “CALCOMP NUTRITION.” If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $75.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. NO EXCEPTIONS WILL BE MADE - If you do not remember making the purchase - call the number on your statement next to the charge BEFORE calling your bank.

Fraudulent Charges - Stolen Credit Card Purchases

We log IP strings on all orders - any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.

A Special Note to CalComp Nutrition Customers
Dietary supplements are not to be used to prevent or treat or cure any disease. The Statements in this website have not been evaluated by the FDA. Any information provided on this web site is not a substitute for the advice of a licensed medical practitioner. Individuals are advised not to self-medicate in the presence of significant illness. Ingredients in supplements are not drugs and may not be foods. CalComp Nutrition does not advise administration of supplements to infants or children and no supplements should be taken in pregnancy without professional advice.

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